Credit Service Referrals

Users within enabled firms are able to refer clients to credit services providers. Only those firms that have been enabled for this provider will see the workflow outlined below.

This functionality can be accessed via the existing Credit Bureau or Services screen. If your firm has been enabled to use this referral functionality in Expert, and you have at least one borrower that meets the provider's criteria, you are able to provide your clients with a personalized email advising them of the service.

Overview of Referral Process - Credit Bureau Screen

1. Once you have successfully pulled a credit bureau report and one of the borrowers meets the credit score threshold of an enabled provider, that provider's logo will appear below the bureau history section.
   
   

2. You can learn more about the provider's offerings and company profile by rolling your mouse over the logo.
   
   

3. If you are interested in making a referral, you can click on the provider's logo, which will result in a popup appearing, listing the deal's applicants that are qualified for the service selected.
   
   If you have not yet entered an email for any of these applicants, a message will be displayed prompting you to do so prior to proceeding.
   
   You can then select the applicants you wish to refer to the provider and click OK.
   
   
   

4. You will then receive an email for each applicant selected which you can then forward to the borrower, after receiving their consent to do so, after making any wording updates to the email.
   
   Your applicant's email address is included at the top, so you can easily forward the email - just ensure you remove this line prior to forwarding.
   
   You will notice there is a hyperlink included in the email: this is a URL that the borrower can click on to reach the credit provider's website and also includes information to allow the provider to identify the deal's agent to ensure proper referral tracking.