Protection of Applicant Information

Finastra maintains the confidentiality of applicant information by ensuring that sensitive personal and credit information is not available to Expert technical support representatives who are troubleshooting deals outside their assigned firm organization.

When it is required for an Expert technical support representative to troubleshoot issues regarding a deal outside their organization, the following sensitive information of the applicants is masked with a series of asterisks ***********

• SIN# for every applicant
• Identification Number(s) for every applicant
• Other Income Description field(s)
• Downpayment Source(s)
• Downpayment Description(s)
• Credit Score(s)

In addition, the representative cannot access the following functions:

• Cannot access transaction history
• Cannot access credit report
• Cannot copy application